Lattice Gems ("we" and "us") is the operator of (https://latticegems.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
RETURNS
Return Due To Change Of Mind
Lattice Gems will NOT accept returns due to a change of mind.
Lattice Gems will accept returns on incorrect items delivered, and process a refund or send the original product ordered. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Lattice Gems will refund the value of the goods returned but will NOT refund the value of any shipping paid. Customers will be required to pre-pay the return shipping. Upon return receipt of items for warranty claim, you can expect Lattice Gems to process your return within 3 days. Once your claim is confirmed, you will receive the choice of:
(a) a refund in store credit
(b) a replacement item sent to you (if stock is available)
CANCELLATIONS
Lattice Gems does not refund for cancelled orders.
PARCELS DAMAGED OR LOST IN TRANSIT
Lattice Gems will not be responsible for damaged parcels in transit. However, as a show of goodwill, we will conduct an investigation with the USPS and file an insurance claim with the USPS. There is no guarantee that the insurance claim will be approved. We will process a refund as soon as the USPS has conducted an investigation and processed the refund back to us.
CUSTOMER SERVICE
For all customer service enquiries, please email us at hello@latticegems.com
