About Lattice Gems
Lattice Gems is here for those who have a natural affinity for crystals. Personally curating crystals, gems, and minerals of the highest quality from earth to pocket, we hope to nurture and grow the crystal community by connecting you with our favorite pieces from Mother Earth. In support of good energy, healing, and wellness, program your crystals with intentions like love, abundance, or protection.
What Is An Open Box?
Open box means you consolidate multiple crystal orders and ship them out to save on shipping, or to get free shipping. Check out our FAQs for more information!
Lattice of Lattice Gems
Lattice is a passionate soul who loves crystals, food, and bunnies. In her journey towards spiritual connection with Mother Earth, she found an affinity with crystals years ago. With an inherent need to connect with crystals, Lattice started crafting crystal jewelry that now adorns her wrists.
Slowly, Lattice started discovering more crystals from all around the world, and in her quest to find homes for all crystals that come her way, Lattice creates stories for each of her crystals in the way she perceives them. A lover of the sun, sand, and sea, these elements will strengthen her connection to Mother Earth and her crystal creations.
a. Where do you deliver?
We deliver worldwide!
b. Can I get free shipping?
Absolutely! Free shipping is eligible for all orders in the USA above $99. For all other countries, shipping is calculated upon checkout.
c. What is an open box?
Open box means you consolidate multiple crystal orders and ship them out to save on shipping, or to get free shipping. Here's how it works:
1. Place your order and select "Open Box" at check out
2. Pay for your crystal order
3. Shipping will not be calculated in your order and your order will be held (not shipped)
4. Place as many crystal orders as you want over time and when you are ready to ship, message us on Instagram @latticegems, use the chat function here on this website, or drop us an email email@example.com and we will ship your order.
5. If your total order is above $99, you are eligible for free shipping (US only)! Otherwise, shipping will be calculated.
d. How do I change information about the order I have already placed?
Message us on Instagram @latticegems, or use the chat function here on this website, or email us at firstname.lastname@example.org. We do not entertain exchanges or putbacks of crystals. Once the order has been marked as shipped, no changes can be made.
e. Can you wrap my order as a gift?
Of course! All of our packages are custom-wrapped in Lattice Gems branded packaging. We will also include a handwritten note to your recipient.
f. How do I know the status of my order?
Once you have placed your order, a confirmation email will be sent to track the status of your order. And when it is shipped, check your inbox for your tracking link and estimated delivery date of arrival!